Jason Mikeska
Summary
Dynamic Technician at Amazon with expertise in cloud computing and complex hardware troubleshooting. Successfully led large-scale technical projects, enhancing system reliability and efficiency. Known for exceptional customer service and attention to detail, ensuring seamless operations and compliance with SLAs. Proven ability to manage complex logistics and deliver data-driven insights for optimal performance.
Skills
| Cloud computing |
Network configuration |
| Troubleshooting |
Cloud architecture design |
| Customer interaction |
Attention to detail |
| Documentation and reporting |
Technology support |
Certifications
AWS Certified Cloud Practitioner - October 2024
AWS Certified Solutions Architect - Associate - February 2025
AWS Certified AI Practitioner - May 2025
Education
Bachelor of Science in Arts and Entertainment Technologies
University of Texas at Austin - August 2018
GPA: 3.8 | Extracurricular: Fine Arts Foundry Member
Work History
TOM Technician
Amazon - Pflugerville, TX | November 2021 - Current
- Support transportation systems using ALPR (Automatic License Plate Recognition) to ensure seamless trailer check-in and check-out at warehouses.
- Troubleshoot and resolve complex issues involving cameras, switches, computers, cabling, and other hardware.
- Provide clear status updates and completion timelines, ensuring consistent SLA compliance.
- Operate AWS services (Amazon KVS for camera streaming, S3 for file updates) and Linux commands to manage and update remote systems.
- Perform preventive maintenance (PM) and regular cleaning of hardware to ensure long-term reliability of equipment.
- Lead and contributed to large-scale technical projects including ALPR retrofits and RGM (Remote Gate Management) system installations across multiple sites.
Transportation Associate
Amazon - Austin, TX | July 2019 - October 2021
- Managed yard logistics including trailer movements with hostlers, boosting warehouse flow and minimizing delays.
- Monitored Critical Pull Times (CPT) for outbound freight, ensuring on-time departures.
- Coordinated trailer placement and door assignments to optimize loading/unloading efficiency.
- Communicated trailer statuses and logistics plans with internal stakeholders.
- Conducted routine audits to prevent gridlock and optimize trailer positioning.
Wedding DJ & MC
Complete Weddings + Events - Cedar Park, TX | June 2019 - August 2020
- Hosted and curated musical events, providing seamless entertainment experiences.
- Collaborated with clients and coordinators to execute event timelines and transitions.
- Handled all setup/teardown of DJ equipment and additional AV equipment, ensuring technical readiness.
- Answered guests questions and song requests, using exemplary communication and client engagement skills.
Music Research Assistant
Paragon Presents - Austin, TX | October 2018 - August 2020
- Researched emerging artists for inclusion in a San Diego music festival lineup.
- Analyzed listener data and social engagement metrics to rank artist potential.
- Delivered artist recommendations supported by data insights.
Tour Marketing Intern
Triple 8 MGMT - Austin, TX | January 2019 - May 2019
- Managed show data via spreadsheets; supported tour promotion through social media and email campaigns.
- Created promotional video content and distributed digital posters.
- Increased audience engagement through targeted outreach and communication.
Recording Studio Technician
University of Texas at Austin - Austin, TX | August 2016 - August 2018
- Operated and maintained audio studios, guiding students through recording workflows using Pro Tools and Logic.
- Ensured technical functionality of all studio equipment through setup, testing, and troubleshooting.
- Educated users on best practices in engineering and production to support academic success.
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